Frequently Asked Questions

Smart-Tarp is available in a standard 10’x10′ size, designed to adjoin or overlap, providing ample roof coverage

Unfortunately, we currently offer only our standard 10×10 foot tarp size. However, for larger coverage needs, we have our Self-Adhering Roof Tarp 3-Pack available for ordering.

Yes. Smart-Tarp is designed to be fully waterproof, providing excellent damaged roof temporary solution against rain, snow, and other harsh elements.

The SMART-TARP® Self-Adhering Roof-Tarp is made of 7 ML virgin resin polyethylene with flame-retardant and UV protection, adhesive strip around the perimeter, and is designed to withstand UV degradation for at least one year with a three-year storage shelf life.

Yes, we offer branded tarps that can feature your business logo or other custom designs. This is an excellent way to create brand impressions and loyalty. Please see the Add Your Logo section for more details.

Store unused tarps in a cool, dry location. The tarps offer a 3-year shelf life when stored correctly.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via Direct Bank, or ACH.

Yes, payment information is triple-encrypted and processed using SSL protocols.

Absolutely! Please contact our sales team for more details and a custom quote to become our new partner/vendor discount.

Yes, we specialize in bulk orders of branded tarps. Contact our customer service team for pricing and customization options.

While we strive to provide competitive pricing on our SMART-TARP® Self-Adhering Tarps, we do not offer a price match guarantee at this time. We focus on delivering high-quality products and exceptional service to ensure you receive the best value possible.
We offer nationwide shipping across the United States. Currently, we are unable to ship to locations outside the U.S.
Shipping costs vary depending on the size, quantity, and weight of your order and your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.
Standard orders typically ship within 1-2 business days, with delivery times varying based on location and shipping method. Customers can choose a faster shipping service upon checkout to expedite their delivery.
Yes, once your order has shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.
While we strive to ensure timely delivery, delays can sometimes occur due to unforeseen circumstances. If your order is delayed, we will notify you via email and provide updates as available.
Yes, expedited shipping options are available at checkout for an additional fee.
Currently, we don’t offer in-store pickup, but you can conveniently order through our website, and we’ll deliver directly to your door!

Unopened, unused tarps may be returned with a 15% restocking fee. Please contact customer support for an RMA and return instructions. For other types of returns, please check out our Refund Policy for more details.

Please get in touch with customer support for an RMA and return instructions.
No, shipping fees are not refunded in the event of a return.
Yes, SMART-TARP® offers a limited one-year warranty from the date of installation, covering deterioration from UV rays and providing a one-time replacement, but it does not cover damage from improper installation, fire, or misuse.
Yes, please contact our customer support team, and they will be happy to assist you.
Please get in touch with our customer support team, and they will be happy to assist you.

HEADQUARTERS

  • 749 Eagle Point Drive, St. Augustine, FL 32092

BUSINESS HOURS

  • Monday Thru Saturday
  • 8:00am - 9:00pm
  • Closed: Sunday
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All Rights Reserved 2024 – SMART-TARP®: Self-Adhering Roof Tarp

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