Order Approval and Leading Time:

Artwork Proof Approval: 

• To place an order for a customized roof tarp, full payment is required upfront. Once your payment is confirmed, our team will promptly assess your submitted artwork. You will receive artwork proof via email for your approval within 24-48 business hours. 

• Please review the artwork proof carefully. This proof will show the placement and design of your logo on the tarp. 

• You must approve the artwork proof via DocuSign.  

 

Lead Time: 

• The lead time for your custom roof tarp is up to 15 days.  

• Lead time will begin once we receive your artwork proof approval via Docusign. 

 

Shipping Details 

Shipping Method: 

• All orders are shipped using reliable courier services to ensure your custom roof tarps arrive safely and promptly. 

• Tracking information will be provided once your order has been shipped. 

 

Delivery Time:

• Delivery times may vary depending on your location and the chosen shipping method. 

• Please allow additional time for shipping after the 15-day production lead time. 

 

No Refunds and No Returns Policy 

Final Sale: 

• Once you have approved the artwork proof, your order is considered final. 

• Due to the customized nature of these products, we do not offer refunds or accept returns after the proof has been approved and production has begun. 

 

Quality Assurance: 

• We are committed to providing high-quality custom roof tarps. If you encounter any issues with the print quality or the tarp itself, please get in touch with our customer service team immediately for assistance. 

 

Customer Service 

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team at sales@smart-tarp. We are here to help and ensure your complete satisfaction with our products. 

 By placing an order, you agree to the terms of this shipping policy. 

Thank you for choosing SMART-TARP for your custom roof tarp needs. We appreciate your business and look forward to serving you.